How can we help?
Answers to common questions about your account, setup and troubleshooting.
Account & billing
Plans, invoices and payment methods
Getting started
Adding a site, DNS and certificates
Troubleshooting
Errors, cache misses and slow pages
Guides
Step-by-step documentation
API & integrations
Tokens, SDKs and Terraform
Security & privacy
Compliance, data handling and reports
Account & billing
How do I change my plan?
Open Billing → Plan in the dashboard. Upgrades apply immediately; downgrades take effect at the next billing date.
Which payment methods do you accept?
Visa, Mastercard, American Express and SEPA direct debit. Enterprise customers can pay by invoice.
How do I download invoices?
All invoices are under Billing → Invoices as PDF. We also email each invoice to your billing contact.
Getting started
My site shows a certificate error after setup
Certificates are issued once DNS points at Cache.bz. This usually takes a few minutes but can take up to an hour while DNS propagates.
Why do I see MISS on every request?
Check that your origin sends Cache-Control headers and does not set cookies on static files. Our cache rules guide explains how to override this.
Can I use Cache.bz with an apex domain?
Yes. Use our anycast addresses or a DNS provider that supports CNAME flattening.
Troubleshooting
Visitors get 502 Bad Gateway
We could not reach your origin. Check that it is online and that your firewall allows our address ranges, listed in the dashboard.
Content does not update after I publish
Purge the URL or its cache tag, or lower the edge TTL for that path. Purges complete in about a second.
Where can I see what is happening right now?
Live status and incident updates are on our status page.
Still stuck?
Our support engineers answer within one business day on Pro and four hours on Business. Contact support.